Once a parcel has left the UK, it is handed over to our European partners, GLS. Their Customer Service Representatives will be able to deal with your enquiry and GLS can be contacted via their website www.gls-holding.com or on telephone number 0900111660.

Please quote the following parcel number in all contact with GLS 982646xxxxxx.

I am sorry I am unable to provide any further information at this stage, but I can assure you that GLS will do all they can to resolve this matter for you as soon as possible.

Kind regards



Vicky Wilson
Parcelforce Worldwide
Customer Service Email Team


If you require further assistance, please contact us at: parcelforce@parcelforce.co.uk
Our hours of business are Mon to Fri: 8am to 7pm and Sat 8.30am to 12.30pm.

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Parcelforce Worldwide is a trading name of Royal Mail Group plc.
Registered in England and Wales. Registered number: 4138203. Registered office at 148 Old Street, London, EC1V 9HQ.