@ Damskin

Great that you made the effort. Unfortunately it will probably make no difference. I already did what you did in August 2006. I wrote to allan.leighton@royalmail.com several times.

Please use the search function in this forum and search for Leighton. The only thing Royal Mail will do is insult your intelligence. They will not improve their service since they avoid working together with Dutch TNT Post (Dutch "Royal Mail") and take things into their own hands in The Netherlands through their subsidiary RM Netherlands. In the UK TNT Post competes with Royal Mail / Parcelforce and Royal Mail does not like that.

You could file a complaint through http://www.postwatch.co.uk/ and/or BBC Watchdog. Only senders can file complaints, not addressees.