Waarom is Selektvracht volgens jou de boosdoener? Ik heb dit vermoeden ook maar dat ligt meer aan de presentatie van Selektvracht (particuliere auto met bijverdienende particulier afgestouwd met pakjes). Ik heb een reactie gehad vanuit Londen (Royal Mail). Het vreemde: geen woord over Selektvracht. Geen goed teken vind ik. Alsof ze liever niet willen toegeven dat ze Selektvracht gebruiken.

"Dear Mr xxx

Thank you for your recent correspondence to Mr Allan Leighton, Chairman of
Royal Mail. I have been asked to reply on his behalf.

Firstly, may I apologise for the annoyance and inconvenience you have been
caused. I do understand how frustrating it can be when items of mail are
not delivered in accordance with procedure. Royal Mail are not complacent
about the level of service we provide and we are continuously looking at
ways to improve the service that our customers expect from us.

I am disappointed to learn of the problems you have experienced and your
general dissatisfaction with the standard of service you have been
receiving. May I first give you some background information concerning
mail deliveries to the Netherlands. The UK send mail on a daily basis
Monday to Saturday to the Netherlands and it is delivered by either TPG or
TNT (Dutch Post Office). There have been no recent changes to the overall
arrangements for mail from the UK to the Netherlands, measured end-to-end
quality from the UK to the Netherlands has been on an improving trend. We
had a recent performance review with the delivery agent in the Netherlands
and no major quality issues were evident.

Turning to your comments concerning your missing packages and letters. I
immediately contacted our Network Manager for the Netherlands Alex
Oxxx. Alex has contacted his counterpart responsible for handling
items into the Netherlands to ask if he can offer any explanations for the
upsurge in complaints since May. Our contact in the Netherlands is aware
that TPG and TNT have been going through a major change recently but we
have no indications that this has affected delivery quality. If you are
able to confirm sender and recipient’s addresses, dates of postings and the
specific nature of each complaint, we will forward these to the Netherlands
Post for further investigation and follow up action.

I would like to assure you that the security of our mail is of paramount
importance to us and for this reason the details of all losses are logged
onto internal computer system and sent to our Security and Investigation
team. They use the information to assist with highlighting problem areas
and identifying trends and patterns relating to losses in the postal
system.

I am sorry I am not able to provide you with a more favourable response at
this time but please accept my sincere apologies for the obvious
inconvenience and upset caused.

Yours sincerely

Deborah Wxxx
Royal Mail Headquarters

c.c Alex Oxxxx"