Stuur je klacht naar allan.leighton@royalmail.com

Ik heb dat ook gedaan (zie onder). Het is het emailadres van de voorzitter van de Raad van Bestuur van Royal Mail (hoofdhotemetoot). Je komt dan in een wat hogere laag te zitten met je klacht dan de klantenservice. Ik kreeg binnen 12 uur al een reactie (niet van Leighton zelf, maar goed, wie had dat verwacht). Geef concrete info door (type zending, wanneer verzonden, airmail of 2nd class etc.)

Het onderstaande mailtje verstuurde ik:

"Very unreliable service through RM Netherlands

"Dear Sir,


Hereby I would like to inform you that customers in The Netherlands receiving mail from the UK through your subsidiary in The Netherlands (http://rm-nl.nl) are extremely dissatisfied by their services.

Some parcels and smaller mail items have been lost since May. We do not live in Botswana but next to you. I understand that formally the sender must make a complaint.

But since this problem has become epidemic I urge you to investigate this matter thoroughly in which Royal Mail is involved.

Thank you very much in advance.


Kind regards,
....... "

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Antwoord:


"Dear Mr ...,


Thank you for your recent letter to Royal Mail Headquarters. I have been
asked to investigate and provide a reply.

I am sorry to hear that you are extremely dissatisfied with the service of
mail from the UK to the Netherlands. To help me with my investigations
please could you e-mail me the following information?

How long has this been happening: dates from please

Have any items been sent from the UK to the Netherlands in our registered
stream i.e. by our International Signed For service or our Airsure Service.
If so can you supply me with the 13 digit barcodes.

Do the losses occur for letter items

Are the parcels over 2kg

Do the items contain money

Please can you also supply me with your contact details for my records

Also if you can think of any more details to help me investigate this
matter

Many thanks for your time in advance

Regards

.........
Assistant to the Board
Customer Service Directors Office
148 Old Street
London
EC1V 9HQ
Postline 5831 7191
STD 020 7250 2888

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