Niet alleen per telefoon maar ook een emailtje gekregen:

We have received your request to appeal the outcome of the above claim. As
you have provided valid information supporting your appeal, we have granted
this claim in your favour.

Upon further review of your case, we found that you provided us with the
tracking information within the requested timeframe, and we have reversed
the transaction.  Please allow 4-5 business days for the refund to be
completed.

Again, we value your business and regret that you have had this experience.
To avoid similar experiences in the future, we recommend that you read our
Security Tips on our website located at: https://www.paypal.com/buyertips

Please let us know if you have any questions.

Yours Sincerely,
Herman